Supervisor, Children and Family Services
Rome, GA
Lutheran Services of Georgia

Summary: Supervisor: Children and Family Services is responsible for the long range and day to day growth in the assigned location and enhancement of the clinical services provided for the children and the program. (S)he supervises the Case Managers, Recruiter, PRN Home Study staff, and Contractors in the development and monitoring of the service plans for individuals receiving services through Lutheran Services of Georgia. This individual is responsible for the supervision and placement of children with foster care and adoption families


• Clinical assessment, intake coordination, and matching of children to the caregivers (foster care and adoptions) in collaboration with the Intake Manager.
• Supervises Case Managers in the development, implementation and monitoring of individual service plans (ISP). Responsible for a tickler system to assure all services are being provided and plans are being reviewed according to policy.
• Works in collaboration with HCBS staff in various programs across the state of Georgia.
• Manages the controlled growth of the programs with marketing, recruitment, and retention.
• Works in partnership with the adoption team and provides clinical assessment in the matching of children and adoptive families.
• Ensures compliance with regulatory, contract, and accreditation requirements.
• Develops new customers, while marketing and maintaining strong relationships with existing customers.
• Assists in pre-service training, orientation, and any other training of caregivers and staff.
• Shares in the responsibility to provide emergency coverage, respite, and crisis intervention support to all foster care and/or adoption placements.
• Ensures parental, custodial, or approved resource families/persons’ visitation with the children.
• Maintains accurate, current, and complete service records for individuals receiving services.
• Ensures Case Managers and Recruiters maintain compliance with Extended Reach
• Completes weekly snapshot reports utilizing dashboards and data from Extended Reach
• Generates necessary or assigned reports.
• Develops strong alliances and supports within the service providing agencies in the community.
• Provides clinical guidance and problem-solving techniques to the Case Managers, Recruiter, caregivers, and children.
• Establishes a working partnership with the clinical providers of LSG’s consumers and develops resources for services.
• Evaluates the case management, recruitment, training, and data management effectiveness.
• Evaluates the programs’ effectiveness and ensures compliance with electronic databases.
• Assesses customer and consumer satisfaction with the programs. Develops and implements quality improvement plans based upon the assessment.
• Develops and secures training for caregivers and staff.
• Ensures that all Foster Parent, Support Companion, and/or Adoptive Parent training curricula follow statewide LSG standards and are utilized consistently
• Ensures that appropriate LSG matching procedures are consistently followed
• Ensures that all required home evaluations and re-evaluation, annual updates, and addenda are completed according to policy and in a timely manner.
• Ensures that all required incident reports are submitted in a timely manner
• Participates in developing Corrective Action Plans and in training staff on changes to policies and procedures
• Ensures that all staff members are aware of regulatory and policy standards in which they work, including current contractual agreements, applicable state rules and regulations, and the LSG Policy and Procedures Manual.
• Manages the oversight of contracts and grants requirements, responsibilities, service delivery and compliance
• Assists with researching and securing funding opportunities to support SFC and Adoption Departments
• Supervises at least monthly team meetings for program oversight and participates in bi-weekly Leadership team meetings
• Ensures the timely submission of all reports into the appropriate web based portals per contract (i.e., GA Score, GA SHINES)
• Oversees all Extended Reach compliance including timely data entry by employees and demonstrates proficiency by pulling appropriate reports as required to determine trends and outcomes
• Reviews items submitted in in Extended Reach for quality through the approval process
• Assists with the development and implementation of quality improvement plans based upon the assessment.
• May carry a small caseload in order to manage cases when existing case managers have been assigned a full caseload.
• May be responsible for home compliance when existing recruiters have a full caseload.
• Participates on the grant writing team; assists with monitoring grant compliance and outcomes.
• Ensures Case Managers are completing rate changes in Extended Reach
• Ensures implementation of the family portal for designated location
• Supports subordinates, persons served, and caregivers by providing on-call emergency support.
• Shares in the responsibility to provide 24-7 emergency coverage and crisis intervention support to adoptive families as needed
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Keeps the Program Manager fully informed on clinical issues including, but not limited to, the following:
? Any critical incidents involving consumers, caregivers, and/or staff.
? Any major complaints from consumers, caregivers, and/or customers.
? Any concerns that services are not being provided to the consumers or caregivers.
? Any other data or reports required.

Non-Essential Responsibilities:
• Performs other duties as assigned to meet program needs.

Supervisory Responsibilities: Direct and/or clinical supervision for up to five full-time Case Managers and Recruiters. Assists with interviews and selection of staff with the input from others. Recommends personnel actions such as disciplinary actions and terminations. Insures that subordinates conform with and abides by all regulations, policies, work procedures, and instructions. Conducts performance reviews and recommends or initiates personnel actions such as salary increases, promotions, disciplinary actions including performance improvement plans and terminations. Orients, coaches and counsels staff. Ensures training requirements and needs are met. May conduct in-service training. Delegates and oversees work assignments and approves home studies and annual re-evaluations. Ensures follow up to quality assurance reviews both by Operations and HCBS. Monitors performance and adherence to LSG’s mission, policies, procedures and service philosophy.

Financial Responsibilities: Approves staff time sheets and mileage; approves assists in budget development with Program Manager, reviews budget reports with Program Manager, approves staff vacation and sick leave. Manages funds and other LSG assets, i.e. supplies and equipment in a manner that is considered productive, in the best interest of LSG, and conforms with approved budgets.

Minimum Qualifications:
• Master’s Degree in Social Work or equivalent degree and at least one year of paid work experience as a case manager in child welfare or Bachelor’s degree in Social Work, Human Services or equivalent degree and at least two years’ paid work experience.
• Two years of direct supervisory experience including hiring, performance management, employee coaching, etc.
• .Ability and desire to work within a team and to work independently.
• Ability to make difficult decisions after reviewing available information.
• Experience dealing with clinical issues with consumers and the community.
• Strong verbal and written communication skills.
• Strong team building and leadership skills. Ability to take initiative.
• Must possess the competencies/skills required to do the job
• Knowledge required to do the job
• Computer literate Microsoft Office (Word, Excel, Outlook), Database knowledge such as Extended Reach, SHINES, GA SCORE
• Must have the ability to communicate with all persons in a culturally competent manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Must hold a valid Georgia Driver’s license and have personal auto insurance and a good driving record.

Desired Qualifications:
• Licensed Clinical Social Worker or equivalent
• Two years of experience in a supervisory capacity

Success Factors:
• Ability to work in a team environment with a diverse group of people
• Ability to provide clinical service oversight in a data driven organization
• Ability to adapt to changing policies, procedures and practices
• Ability to carry out the vision and mission of the organization.

Physical Demands: Regularly required to talk and hear. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls: and reach with hands and arms. Required to operate personal vehicle. Employee frequently lifts and or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Working Conditions: While performing the responsibilities of this job, the employee travels by automobile and is exposed to changing weather conditions.


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